Van Cleef and Arpels DRAMA 2025
WELL here we go….a Tik Tok user named Monica bought a 18 carat Yellow Gold Clover Motif Bracelet and it has started to tarnish around the center of the clover! Yes, the authentic Van Cleef and Arpel Bracelet is tarnishing!! Monica purchased this bracelet from VCP around 2 months ago and now she started to see a ring around one of the middle motifs that looks like it is a different color. She called the customer service number for VCP only to be told that she would have to pay to get it cleaned/re-polished by VCP of $180 since her 30 day guarantee has expired!!
Monica then took the bracelet to VCP to get it professionally cleaned and re-polished by them and as they did do a better job at getting the tarnish around the center off, there it still was. The manager of VCP even told Monica that it is her finger reflection that she is seeing instead of standing behind the product. Monica also had the choice of replacing that specific motif however on her dime and we all know that an 18 carat Yellow Gold Motif from VCP would be expensive to replace. She told us on Tik Tok that she thought Van Cleef and Arpels is a luxury brand and would stand behind their pieces, however the only warranty that extends longer than 30 days is their watches!!
Monica has been going through this process of getting this bracelet fixed for around 4 months now and she is so disappointed by their lack of customer service plus them not standing behind their product. She did get the bracelet checked through a third party to make sure that this is indeed real 18 carat real gold, which it was and it was not plated.
Monica spoke to VCP Corporate and they did offer her to replace to the Motif however she has been so dissatisfied with Van Cleef and Arpels that she just anted a refund as she would not be wearing that bracelet or ay other bracelets from that brand any longer. At the end of this, she did get a full refund for the tarnished bracelet, which they usually do not do as it goes against their 30 day return policy. They are going to be picking up the bracelet from her directly and they did apologize to her.
All in all, we do not own any of the VCP items as are just not into the Motif that they have and the prices that have soared. We are more quality of quantity and our heart is actually with Cartier if we ever do splurge on high end luxury jewelry pieces.
What are you thoughts about this Van Cleef and Arpel Drama 2025? Has anything like this happened to you at VCP? COMMENT BELOW!!!